Make sure you are connected to your ExpressVPN router Wi-Fi network.
Check the cable is securely connected to a LAN port, then turn off your device Wi-Fi.
Make sure your device is not connected to a VPN through an app or manual configuration.
Try visiting 192.168.132.1 or troubleshooting with Router Help & Support.
Check if your router is compatible or buy one with ExpressVPN app preinstalled.
Buy an ExpressVPN Router